FAQ-Frequently Asked Question
Check all the frequently asked questions here. You may find the help here. If you need to bulk purchase our products, please contact our sales team via email: firstname.lastname@example.org or use the "wholesale page" and drop us a line.
We strive to ship orders out as quickly as possible according to purchasing priorities:
Orders placed on weekdays (from Monday to Friday) will be processed within 24 hours
Orders placed on weekend (Saturday and Sunday) will be processed on Monday.
Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
Your shipping info would be deferred online for 2~3 working days from dispatch.
Once we have shipped it out, we'll send you an email notification of your order status. Click the “View your order” button in the email you received and you'll be redirected to a page where the latest order status and your tracking number should be shown. And you can track your orders via www.17track.net or the official shipping company website.
Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Shipping delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
Depending on which shipping option you chose, the estimated delivery times for our shipping options are as follows:
USPS: 5-15 business days from dispatch
E-POST: 15-20 business days from dispatch
DHL / FEDEX: 2-7 business days from dispatch
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Note: If your country does not show at checkout, we are unable to accept payment from or ship to your country so far.
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Under some special circumstance, we will resend your order if your shipping info has no updates after 60 calendar days from the payment. Please understand these errors are out of our control.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery.